Return policy

Return and Refund Policy

We understand that your needs may change and that sometimes feedback is necessary. We strive to make this process as simple as possible.

Returns

If you wish to return a product, please contact us within 14 days of receiving your order. We accept returns for products that are unopened, unused and in their original packaging. Return costs will be your responsibility, except in the event of a manufacturing defect or error on our part.

Refunds

Once we have received your return and verified its condition, we will refund the amount corresponding to the original purchase. Refunds will be made by the same payment method used during purchase. Please note that original shipping charges are non-refundable unless there is a manufacturing defect or error on our part.

Non-returnable items

Some items cannot be returned, such as opened liquids, promotional items or products that have been used.

Trades

If you have received a defective or damaged product, please contact us immediately. We will arrange for the exchange of the defective product for a product in good condition.

Contact us

If you have any questions regarding our returns and refund policy, please do not hesitate to contact us at france@dotmod.com.